Projects & Case Studies
Filter by focus area or tag to quickly find relevant work.
AI-Driven Support Transformation
Automation-first support with SLAs, smart routing, and knowledge deflection as the foundation for AI triage.
AI OpsAutomationSLA
View case study Knowledge Base Automation & LLM Readiness
Structured KB for self-service and machine readability; improved deflection and faster MTTR.
Knowledge BaseDeflectionLLM
View case study Data Insights Dashboard
Executive decision support: backlog health, MTTA/MTTR, NPS cohorts, churn risk, and forecasting.
KPI FrameworkCohortsStorytelling
View case study Predictive SLA Analysis
Prototype forecasting for SLA risk and capacity planning from historical ticket rails (Excel → Python/BI uplift).
ForecastingMTTRCapacity
View case study JSM Cloud Migration & Governance
Program-level cloud migration with intake workflows, change management, and reporting standards.
Cloud MigrationGovernanceChange
View case study Monitoring & Incident Integration
Unified monitoring/alerting with incident intake to reduce noise and tighten response loops.
ObservabilityRunbooksReliability
View case study